Pine Creek Structures CT: customer service

Saturday, January 25, 2014

Reputation - Knowing the Company You Choose To Do Business With

I wanted to make sure that our customers, even our competitor's customers, are informed about certain individuals that are currently in business. When you are looking to purchase a storage shed, be sure you know the company that you are choosing to do business with.

In 2013 a certain business was in the news numerous times for taking money from customers, then never providing a storage shed. They would make excuses such as our truck was in an accident, the building was damaged, or never even answer the phone. This individual was quick to take the money, then never provided a shed. He has ripped off many companies in PA, promising money for inventory, then never following through.

He will come to your house and say he is from a reputable shed company, maybe even have an invoice with their logo on it, using deception in an attempt to establish trust. A few things for you, the customer.

If a company is unwilling to allow you to come to their place of business, and view their inventory, Buyer Beware. This probably means that they do not have a sales location or inventory to show. If they are insistent on coming to your house to show their products, Buyer Beware. If the price seems too good to be true, or if they constantly bash the competition, Buyer Beware.

We want people, whether they purchase from us or a different reputable company in CT, to be treated fairly. Our competitors would more than likely agree, that we are all here to service you, not to take advantage of you with false promises. Make sure you do your homework on the company and people you choose to do business with. Check with the Department of Consumer Protection, the Better Business Bureau, as well as friends and family.

At Pine Creek Structures, we strive to have a reputation that is positive, customer oriented, and to be a pleasure to do business with. With that being said, we look forward to working with each and every one of you, striving forward together in 2014.

Be well,

Doug Marcarelli

CT Business Manager

Pine Creek Structures, Pine Creek Construction
1695 Berlin Turnpike
Berlin, CT 06037

c - 203.548.7355

f - 203.842.3971
mailto:ctsheds@gmail.com

http://www.storageshedspa.com/structures/CT/Plainville

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Monday-Friday 9am-5:00pm, Saturday 9am-2pm

Tuesday, January 7, 2014

Customer Service

I recently had an issue with a package I ordered from the largest online company in the world. So I decided to call to inquire about it's whereabouts. What I was expecting; long hold time, press 1 for English, your call is important to us, please hold.

Instead, the phone rang once, and an actual person answered. I was blown away that this billion dollar company actually understood the importance of customer service, as well as the high likelihood that by providing such exceptional service your bottom line is directly impacted with a positive result.

That is one of the reasons that Pine Creek Structures is customer oriented. I tell people all of the time, anyone can take someones money, but if the delivery of products or services is not rendered to the customers liking, that the lasting impression of your business is a negative one.

We try to take extra steps when dealing with our customers. From visits to their home to address any questions or issues, to sending a simple thank you note with our personal contact information. We make ourselves available by providing our customers with our business lines, cell phone numbers, e-mail addresses, as well as means to contact us via social media.

The reason, because I want to treat every customer how I want to be treated. I want to go home at night knowing that I conducted business in a positive, honest, and satisfying manner. I want my reputation to proceed me, and if that means going the extra length it is well worth it.

The best part is, I am not alone. Throughout all of our retail locations our Business Managers have their hearts invested in the company, this is our livelihood. We strive to be the best. Offering the best warranties, the best products, the best customer service. And that is why we continue to see growth year after year. At the end of the day, we are not in the shed business, we are in the making people happy business.

Stop by one of our many locations and see how important you are to us.